You receive a request to make changes to the bank account of a supplier for an upcoming payment. What should you do?

The appropriate action in this situation is to make a call to double-check the request using previously confirmed contact information. This step is crucial because it helps ensure the security and accuracy of sensitive information, such as banking details. Given the potential for fraud or miscommunication, verifying the source of the request adds an important layer of protection.

By calling the supplier directly, you can confirm that the request is legitimate and sanctioned by the appropriate individuals within the company. Using previously confirmed contact information minimizes the risk of falling victim to phishing scams, where a malicious actor might attempt to impersonate a legitimate supplier to gain access to sensitive financial information.

Taking this action demonstrates diligence in maintaining secure financial processes and adhering to best practices in data protection, which is a fundamental aspect of compliance with regulations like HIPAA, even when dealing with financial matters related to suppliers.